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Technical Support Specialist (POS/ERP)
Technical & Software Support · Full-time Remote — Philippines
We're hiring a Technical Support Specialist to join a growing retail technology support pod, working directly with a U.S.-based client's point-of-sale and ERP systems.
You'll handle inbound support tickets, troubleshoot POS hardware and software issues, and escalate complex cases to engineering, all while keeping response times tight during business hours across multiple time zones.
This is a fully remote role with a client who values long-term team members over short-term contractors.
What we're looking for
- 2+ years of technical support or helpdesk experience
- Familiarity with POS or retail systems (Square, Shopify POS, Lightspeed, or similar) is a strong plus
- Clear written and spoken English for remote ticket handling and occasional calls
- Comfortable working U.S. business hours