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Technical Support Specialist (POS/ERP)
Technical & Software Support · Full-time Remote - Philippines
We're hiring a Technical Support Specialist to join a growing retail technology support pod, working directly with a U.S.-based client's point-of-sale and ERP systems.
You'll handle inbound support tickets, troubleshoot POS hardware and software issues, and escalate complex cases to engineering.
This is a fully remote role with a client who values long-term team members.
What we're looking for
- 2+ years of technical support or helpdesk experience
- Familiarity with POS or retail systems is a strong plus
- Clear written and spoken English
- Comfortable working U.S. business hours